Shipping Policy

Last Updated: June 2026

At Ronnie Coleman Signature Series ("RCSS," "we," "our," or "us"), every order represents our commitment to excellence. We strive to process, package, and deliver every shipment with the same discipline, consistency, and attention to detail that has defined the Ronnie Coleman legacy.

By placing an order through our website, you acknowledge, understand, and agree to the terms and conditions outlined in this Shipping Policy.

ORDER PROCESSING

Most orders are processed and prepared for shipment within one (1) business day after payment authorization and verification.

Business days are Monday through Friday, excluding weekends, federal holidays, and company-observed holidays.

Processing times are estimates only and are not guaranteed. During periods of elevated demand, promotional events, product launches, inventory audits, weather events, carrier disruptions, or other circumstances beyond our control, processing times may be extended without notice.

We reserve the right to delay shipment for fraud prevention, payment verification, inventory verification, compliance reviews, or any circumstance deemed necessary to protect our customers and business operations.

 

SHIPPING METHODS

Orders are shipped using one or more of the following carriers:

• USPS
• UPS
• FedEx
• DHL
• Other authorized delivery partners

Available shipping methods, estimated transit times, and applicable shipping charges are displayed during checkout.

Transit times provided by carriers are estimates only and are not guaranteed unless expressly designated by the carrier as a guaranteed service.

Shipping charges are non-refundable once an order has been shipped.

 

SHIPPING DESTINATIONS

We currently ship orders directly to addresses within the United States.

Availability of products and shipping services may vary by state, territory, or jurisdiction.

We reserve the right to restrict or refuse shipments to any address, region, state, territory, or jurisdiction at our sole discretion and without prior notice.

 

ADDRESS ACCURACY

Customers are solely responsible for providing complete, accurate, and deliverable shipping information.

RCSS is not responsible for:

• Incorrect addresses
• Incomplete addresses
• Invalid addresses
• Undeliverable addresses
• Failed delivery attempts due to customer error

Orders returned due to incorrect or incomplete address information may be subject to additional shipping charges before reshipment.

If an order has already entered fulfillment or has been shipped, we cannot guarantee address modifications.

 

ORDER TRACKING

When available, tracking information will be sent to the email address provided during checkout.

Once a shipment is tendered to the carrier and a tracking number is issued, delivery status updates are controlled by the carrier.

Tracking information may occasionally experience delays due to carrier system updates or scanning issues.

 

TRANSFER OF RESPONSIBILITY

Ownership, risk of loss, and responsibility for the shipment transfer to the customer once the order is accepted and scanned by the carrier at our fulfillment facility.

RCSS is not responsible for delays, loss, damage, theft, misdelivery, or non-delivery occurring after possession has been transferred to the carrier, except where prohibited by applicable law.

Customers agree that the carrier serves as the customer's designated delivery agent upon acceptance of the shipment.

 

DELIVERY DELAYS

Delivery estimates are not guarantees.

RCSS shall not be liable for shipping delays resulting from:

• Carrier delays
• Weather events
• Natural disasters
• Acts of God
• Labor disputes
• Government actions
• Customs inspections
• Security screenings
• Public health emergencies
• Transportation disruptions
• Supply chain interruptions
• Force majeure events
• Any circumstance beyond our reasonable control

No refunds, credits, chargebacks, or compensation shall be provided solely due to carrier-related delivery delays.

 

LOST, STOLEN, OR MISSING PACKAGES

Once a shipment is marked as delivered by the carrier, RCSS is not responsible for lost, stolen, or missing packages.

Customers are encouraged to:

• Monitor tracking information
• Ship to secure locations
• Utilize signature confirmation services when available
• Contact the carrier immediately regarding delivery concerns

Although we may assist customers in filing carrier claims or locating packages as a courtesy, we make no guarantee regarding recovery, reimbursement, or replacement.

Carrier investigations and claim determinations remain solely within the authority of the carrier.

 

DAMAGED SHIPMENTS

If a shipment arrives visibly damaged, customers should:

1. Retain all packaging materials.
2. Photograph the package and contents.
3. Notify us within five (5) calendar days of delivery.

Failure to report damage within the required timeframe may affect claim eligibility.

RCSS reserves the right to require supporting documentation before considering replacement requests.

 

REFUSED, RETURNED, OR UNDELIVERABLE SHIPMENTS

If an order is:

• Refused by the recipient,
• Returned by the carrier,
• Marked undeliverable,
• Abandoned by the recipient,

the customer remains responsible for all original shipping costs, return shipping charges, carrier fees, and any applicable handling fees.

Any refund issued for returned merchandise may be reduced by these amounts.

 

INTERNATIONAL CUSTOMERS AND THIRD-PARTY FORWARDING SERVICES

Although RCSS primarily serves customers within the United States, some customers may utilize freight forwarders, package forwarding companies, export services, reshippers, or third-party logistics providers.

Once delivery has been completed to the forwarding service or designated intermediary, RCSS's responsibility for the shipment ends entirely.

RCSS shall not be responsible for:

• Export compliance issues
• Customs seizures
• International delivery failures
• Product restrictions
• Import regulations
• Taxes
• Duties
• Tariffs
• Additional shipping charges
• Product confiscation
• Delays occurring after delivery to the forwarding service

Customers assume all risks associated with international forwarding arrangements.

 

CUSTOMS, DUTIES, TAXES, AND IMPORT RESTRICTIONS

Customers outside the United States are solely responsible for understanding and complying with all laws, regulations, customs requirements, product restrictions, taxes, duties, tariffs, permits, certifications, and import regulations applicable in their jurisdiction.

RCSS does not guarantee that any product may legally enter any country outside the United States.

If a shipment is detained, delayed, refused, destroyed, seized, abandoned, confiscated, or returned by customs authorities, governmental agencies, or regulatory bodies, RCSS shall have no obligation to provide a refund, replacement, credit, or compensation.

If products are returned to RCSS in unopened, unused, and resalable condition, any refund issued shall exclude:

• Original shipping charges
• Return shipping charges
• Duties
• Taxes
• Customs fees
• Carrier fees
• Administrative costs

 

CARRIER CLAIMS

Customers agree to cooperate with RCSS and the carrier regarding investigations involving:

• Lost shipments
• Damaged shipments
• Delivery disputes
• Fraud investigations

Failure to cooperate may result in denial of replacement or refund requests.

 

FRAUD PREVENTION

To protect our customers and business, RCSS reserves the right to:

• Cancel orders
• Hold shipments
• Request identity verification
• Require signature confirmation
• Refuse service
• Restrict future purchases

at our sole discretion when suspicious, fraudulent, abusive, or unauthorized activity is suspected.

 

LIMITATION OF LIABILITY

To the fullest extent permitted by law, RCSS shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising from shipment, delivery, delay, loss, theft, damage, or non-delivery of any order.

Our maximum liability arising from any shipping-related claim shall not exceed the amount paid by the customer for the specific products purchased in the affected order.

 

CHARGEBACKS AND PAYMENT DISPUTES

Customers agree to contact RCSS and provide a reasonable opportunity to resolve shipping-related concerns before initiating a chargeback, payment dispute, or claim with their financial institution.

Evidence including carrier tracking records, delivery confirmations, shipment scans, photographs, signature records, and carrier documentation may be used in responding to payment disputes.

 

FORCE MAJEURE

RCSS shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Hurricanes
• Floods
• Fires
• Acts of war
• Terrorism
• Civil unrest
• Labor shortages
• Transportation interruptions
• Cybersecurity incidents
• Government actions
• Public health emergencies
• Utility failures
• Supply chain disruptions

 

POLICY CHANGES

We reserve the right to modify, update, or replace this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to our website.

Continued use of our website or placement of orders after updates constitutes acceptance of the revised policy.

 

CONTACT US

If you have questions regarding shipping, delivery, or order status, please contact our Customer Support team:

Ronnie Coleman Signature Series
Lake Mary, Florida, USA

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy and all related Terms and Conditions.