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Shipping Policy

We are located in Lake Mary Florida and ship EVERYTHING free to all APO/FPO addresses.  Other continental US addresses will be shipped for a low flat rate of $5.99  up to 20lbs! If you prefer a different shipping method or if free shipping doesn’t apply to you feel free to check your rate by adding the items you want to your cart and clicking checkout. From here enter your shipping information and move on to the next step where you can see your shipping cost before paying”.  Please allow a minimum of 24 business hours for your order to be processed.  For example, if you place an order at 4pm on Tuesday it is our goal to have your order packed and shipped by the end of the next business day, Wednesday, and have your tracking information sent to you.  In extreme high volume cases, such as holidays, this may take more than 1 business day.   

AVAILABLE USA SHIPPING METHODS:

  • Options:
    • Orders over $99 Ship FREE
    • Free ground shipping to Military (APO/FPO): 3-5 Business Days depending on location: Packages will have full tracking information. Delivers to businesses Monday-Friday and to all non businesses on Monday-Saturday.
    • $5.99 Flat Rate (Continental US): 2-5 Business Days depending on location: Packages will have full tracking information. Delivers to businesses Monday-Friday and to all non businesses on Monday-Saturday.
    • $14.99 Signature Confirmation Flat Rate (Continental US): 2-5 Business Days depending on location: Packages will have full tracking information. Delivers to businesses Monday-Friday and to all non businesses on Monday-Saturday. 

    Typical Shipping Map:

     

    APO/FPO ADDRESS

    We are HUGE supporters of our armed forces and will ship to all APO/FPO locations FREE of charge.  Thank you for your service!

    SHIPPING - INTERNATIONAL

    Sometimes packages may be stopped and inspected by Customs officials at the border of your country and in some cases it may cause a delay in your package arriving. Usually these delays will be shown in your tracking information.

    If customs decides that your package cannot enter your country, it will be returned to us. In this case, you will be issued a full refund minus shipping and return shipping costs when we receive the package back.

    It's also important to understand that you may be charged duties & taxes by your government at the time of receiving the package (although based on our experience this is rare and minimal when charged). The duties & taxes laws vary greatly from country to country, so it's best you check the laws in your country. If you refuse to pay the duties & takes charge when accepting the package, it will be sent back to us and we'll refund you the full amount minus shipping and return shipping costs.

    • International Flat Rate Service (7 - 21 Business Days): These shipments are delivered by DHL or your local post office and will take about 7 to 21 business days to arrive (not including time the package may spend in customs clearance). Tracking numbers are available to customers for all packages that are shipped with this method.
      • Under 1lb - $9.99
      • 1lb - 20lbs - $24.99
      • Over 20lbs - $59.99

    DISCLAIMER:

    We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide. The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

    We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package. Any duties or taxes that may apply are your responsibility.

    We are not responsible for lost or stolen packages although we will do our best to work with the postal company to track down your package.  If you are concerned about your package being stolen or left unattended from your delivery location we highly recommend that you choose "Signature Confirmation Flat Rate" as your shipping method for $14.99 inside of the continental United States.  

    By ordering from our site you are stating that you agree to the above paragraphs.

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